Terms of service
1. About Us
These Terms & Conditions (“Terms”) govern your use of www.adnolondon.com (the “Website”) and all purchases made through it. By accessing the Website or placing an order, you agree to be bound by these Terms, together with our Privacy Policy, Shipping Policy and Returns Policy, each of which is incorporated into these Terms by reference.
ADNO London is a trading name of ADNO Collective Pty Ltd (ACN 696 956 457) of Office 703, 275 New North Road , N1 7AA, London, United Kingdom, (“we”, “us” or “ADNO London”).
2. Acceptance of These Terms
You must be at least 18 years old, or have the consent of a parent or guardian, to place an order with us. By placing an order you confirm that you are legally capable of entering into a binding contract.
3. Website Use
You agree to use the Website only for lawful purposes. You must not misuse the Website, interfere with its operation or security, attempt to gain unauthorised access to any part of it, or use it in a way that could damage, disable or impair ADNO London or any other user's enjoyment of the Website. We reserve the right to suspend or restrict your access where we reasonably believe these Terms have been breached.
4. Intellectual Property
All content on the Website, including the ADNO London name, the ΛDNO logo, branding, product names, our custom name patch system, product designs, photographs, graphics, videos, text and website layout, is owned by or licensed to ADNO London and is protected by Australian and international intellectual property laws. You may view, browse or print content for personal, non-commercial use only. No content may be copied, reproduced, distributed, republished, modified or commercially exploited without our prior written consent.
5. Orders & Acceptance
An order confirmation email acknowledges receipt of your order only and does not constitute our acceptance of it. A binding contract is formed only once we send you confirmation that your order has been accepted and/or dispatched. We reserve the right to refuse or cancel an order, including after an order confirmation has been sent, where stock is unavailable, payment cannot be authorised, a pricing or listing error has occurred, fraud is suspected, or a promotional offer has been misused. Where an order is cancelled after payment has been taken, we will refund you in full.
6. Product Information
We take reasonable care to ensure product descriptions, measurements, colours and images displayed on the Website are accurate. Colours may appear differently depending on your device's display settings, and minor variations may occur due to the handcrafted or made-to-order nature of certain products, including personalised items. Such variations are not considered a fault.
7. Pricing & Payment
Prices are displayed in Pounds Sterling (£) and exclude delivery charges unless otherwise stated. Delivery charges are shown separately at checkout before you complete your order. Products are subject to availability and prices may change without notice, although changes will not affect an order we have already accepted. Where an obvious pricing error is identified after you have placed an order, we will contact you before processing the order and give you the option to proceed at the correct price or cancel for a full refund. Payment is taken at the time your order is placed, using the payment method you select at checkout.
8. Personalised Products
The ADNO Harness™ featuring our custom name patch system, debossed directly into the material is made to order to your specification. You are responsible for checking that all personalisation details (including spelling, spacing and characters) are correct before submitting your order, as we produce personalised items exactly as entered at checkout.
Once production of a personalised order has commenced, it cannot be amended or cancelled. Because personalised products are made specifically to your order, they are excluded from any change-of-mind return or exchange. This exclusion does not affect your rights under the Australian Consumer Law in respect of goods that are faulty, not of acceptable quality, not fit for purpose or not as described, see Section 11 below.
9. Delivery
Estimated delivery times are provided as a guide only and are not guaranteed. We are not responsible for delays caused by customs processing, weather, courier disruption or other circumstances beyond our reasonable control. Risk in the products passes to you on delivery to the address you have provided. Ownership (title) in the products does not pass to you until we have received payment in full.
10. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot lawfully be excluded, restricted or modified.
Under the Australian Consumer Law, our goods come with guarantees that cannot be excluded, including that they are of acceptable quality, fit for the purpose for which they are commonly bought, and match their description. You are entitled to:
● a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage; and
● have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
To the extent any provision of these Terms is inconsistent with a guarantee under the Australian Consumer Law, the Australian Consumer Law prevails.
11. Returns, Refunds & Exchanges
As the Australian Consumer Law does not require a business to offer change-of-mind returns, ADNO London does not offer refunds or exchanges for a change of mind, including on personalised products. This does not limit your rights under Section 10 above where a product is faulty, not of acceptable quality, not fit for purpose or not as described. Full details of how to request a remedy, including timeframes and the assessment process, are set out in our Returns Policy, which forms part of these Terms.
12. International Customers
Where you are located outside Australia, nothing in these Terms limits any mandatory consumer protection right available to you under the law of your country of residence that cannot lawfully be excluded by agreement — for example, statutory cancellation or cooling-off rights that may apply to certain purchases made from the United Kingdom or European Union. Where such a mandatory right conflicts with these Terms, the mandatory right will prevail to the extent of the inconsistency; in all other respects, these Terms (including the exclusions in Sections 8 and 11) continue to apply.
13. Limitation of Liability
Nothing in this Section limits or excludes any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot lawfully be limited or excluded. To the maximum extent permitted by law, ADNO London's liability for any loss or damage arising from your use of the Website or our products is limited to the amount you paid for the relevant product, and we are not liable for any indirect or consequential loss, including loss of profits, revenue, business opportunity or data, arising from your use of the Website or our products.
14. Product Disclaimer
Our products are pet accessories only and are not a substitute for appropriate supervision. As the owner or handler, you are responsible for ensuring products are correctly fitted, regularly inspected for wear before and during use, and suitable for your individual dog's size, strength and behaviour. Normal wear and tear, misuse, incorrect fitting and use beyond the product's intended purpose are not covered by our guarantees.
15. Third-Party Links
The Website may contain links to third-party websites, including social media and payment providers. These are provided for your convenience only, and ADNO London does not endorse and is not responsible for the content, availability, products or privacy practices of any third-party website.
16. Privacy
We collect, use and disclose your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and our Privacy Policy, which explains what information we collect, how we use it, and your rights in relation to it.
17. Complaints & Dispute Resolution
If you have a complaint, please contact us first at info@adnolondon.com so we can try to resolve it directly. If we are unable to resolve your complaint, you may contact your state or territory fair trading or consumer affairs office, or the Australian Competition and Consumer Commission (ACCC) at www.accc.gov.au. If you are located in the European Union, you may also access the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
18. Events Beyond our Control
We are not liable for any delay or failure to perform our obligations under these Terms where that delay or failure results from an event beyond our reasonable control, including severe weather, strikes or industrial action, transport or courier disruption, customs delays, natural disasters, pandemics, or government action.
16. Changes to These Terms
We may update these Terms from time to time to reflect changes in our practices or applicable law. The version published on the Website at the time you place an order will govern that order. We recommend reviewing these Terms periodically.
17. Severability
If any provision of these Terms is found by a court or regulator to be invalid or unenforceable, that provision will be severed, and the remaining provisions will continue in full force and effect.
18. No Waiver
Our failure to enforce any provision of these Terms at any time does not constitute a waiver of our right to enforce that provision, or any other provision, at a later time.
19. Governing Law
These Terms are governed by the laws of [State/Territory], Australia. You and ADNO London each submit to the non-exclusive jurisdiction of the courts of [State/Territory], Australia, without limiting our right to bring proceedings in any other jurisdiction where necessary to protect our rights. This Section does not affect any mandatory consumer protection rights you have under the law of your country of residence that cannot be excluded by agreement — see Section 12.
20. Contact Us
For questions regarding these Terms or your order, please contact us at info@adnolondon.com.
© ADNO London. All Rights Reserved. ADNO London, ADNO and associated branding are trademarks owned by ADNO London.