UK Shipping

All UK orders are dispatched using Royal Mail Tracked services. Orders placed before 3:00pm (Monday–Friday) are typically processed the same business day. Orders placed after 3:00pm, on weekends, or on UK public holidays will be processed on the next working day.

Please Note:

• Delivery time estimates begin once your order has been dispatched, not from the time your order is placed.
• Standard Tracked Orders: are generally dispatched within 1–3 working days. During peak trading periods, processing times may occasionally be longer.
  
• Express Tracked Orders: any orders placed after 3:00pm on a Friday using Express Tracked shipping will be dispatched on the following Monday, with delivery commencing from that point.
• Our warehouse operates Monday to Friday (excluding public holidays), and Royal Mail collections take place on working days only.

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International Shipping

We partner with Teleship to deliver orders to our international customers. Teleship provides a Delivery Duty Paid (DDP) service, which means any applicable duties, taxes and import fees are calculated and collected during checkout. This helps ensure a smooth delivery experience, with no unexpected customs charges upon arrival in eligible destinations.

Once your order has been dispatched, Teleship manages international transit, customs clearance and fully tracked delivery through to your delivery address.

Teleship Destinations and Delivery Aims

Destination	Delivery Aim
United States	5–8 working days
Canada	5–8 working days
Europe (EU27 Countries)	3–6 working days
Singapore	5–8 working days
Australia	6–10 working days

 

Please note:  Some European countries that are not part of the EU27–including Norway, Iceland, Switzerland and Liechtenstein–are not currently covered by Teleship. Orders to these destinations are shipped via Royal Mail International (see Rest of World below).

Shipping costs are calculated at checkout based on the weight and destination of your order.

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Rest of World

For destinations that are not currently supported by Teleship and outside our international delivery network—including Switzerland, Norway, Iceland and Liechtenstein, we ship using Royal Mail International, where available.

Please note the following:

• Duties and taxes: Import duties, taxes and customs fees are not collected during checkout for these destinations. Any charges imposed by your local customs authority are the responsibility of the recipient.
• Estimated delivery: Delivery typically takes 7–14 working days, although customs processing and local postal services may result in longer transit times.
• Tracking: Tracking is available for most shipments; however, tracking updates may become limited once the parcel has entered the destination country's postal network.

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Processing Times

Orders are processed Monday to Friday, excluding UK public holidays. Orders placed after 3:00pm, on weekends, or on public holidays will be processed on the next working day.

During busy periods, including new product launches and promotional events, processing times may be extended. Should this occur, we will keep you informed of any significant delays.

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Tracking

A shipping confirmation email, including your tracking details, will be sent once your order has been dispatched. If you have not received your tracking information within three working days of placing your order, we recommend checking your junk or spam folder before reaching out to our Customer Care team for assistance.

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Lost or Delayed Parcels

If your order has not arrived within the estimated delivery timeframe, please allow the following before contacting our Customer Care team:

• UK orders: Up to 10 working days from the date of dispatch.
• International orders (Teleship): Up to 15 working days from the date of dispatch.
• Rest of World: Up to 20 working days from the date of dispatch.

If your order has not arrived after the relevant timeframe, please contact us at info@adnolondon.com, quoting your order number, and we will be happy to investigate with the shipping carrier on your behalf.

While we will always do our best to assist, ADNO London cannot accept responsibility for delivery delays resulting from customs clearance, carrier disruptions, adverse weather, industrial action, or other circumstances beyond our reasonable control.

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Incorrect Delivery Address

Please ensure that your shipping address is accurate and complete before placing your order. ADNO London cannot accept responsibility for orders that are delayed, lost, or delivered to an incorrect address as a result of inaccurate or incomplete shipping information provided at checkout.

If you notice an error after your order has been placed, please contact us as soon as possible at info@adnolondon.com. If your order has not yet been processed or dispatched, we will make every reasonable effort to update your shipping details. Unfortunately, once an order has been dispatched, we are unable to amend the delivery address.

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Need Assistance?

If you have any questions regarding shipping, delivery estimates or your order status, please contact us at info@adnolondon.com.

Our team is always happy to help and will endeavour to respond as quickly as possible.